Shipping policy

Last updated: August 17, 2026

Overview

At Studio Solara, operated by House of Deauty, we are committed to fulfilling your orders efficiently and transparently. Please review the shipping information below before placing your order.

Order Processing Time

All orders are processed within 2–3 business days of purchase confirmation. Orders placed on weekdays are typically processed the same or next business day. Orders placed on Friday evenings or over the weekend will be processed on the following Monday. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Order Cut-Off Time

Orders placed before 6:00 PM (GMT) on any weekday (Monday through Friday) are eligible for same-day processing. Orders received after this time, or on weekends and public holidays, will be processed on the next available business day.

Pre-Order Items

Items marked "Pre-Order" require additional processing time of 8–10 business days before shipment. Once shipped, standard delivery timelines apply. If your order contains both in-stock and pre-order items, all items will be shipped together once the pre-order item is available.

Delivery Timeframes

Once dispatched, estimated delivery times are as follows:

  • Standard delivery: 10–15 business days

Delivery times are estimates and may be affected by carrier delays, customs processing, weather conditions, or other unforeseen circumstances. We appreciate your patience.

Shipping Rates

The applicable shipping rate for your order will always be clearly displayed at checkout before payment is completed. We reserve the right to modify our shipping rates at any time.

Order Tracking

You can track your order via our Track & Trace page. Tracking information typically becomes available 2–3 business days after your order is placed. If you have not received tracking details within 5 business days, please contact us.

How to Place an Order

  1. Visit the product page and add the desired item to your cart.
  2. Review your cart and click "Proceed to Checkout."
  3. Enter your shipping address and click "Continue to Shipping."
  4. Review your address and click "Continue to Payment."
  5. Select a payment method and click "Complete Order."
  6. You will receive an order confirmation email once payment is processed.

Accepted Payment Methods

We accept the following payment methods: Shop Pay, Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, and Google Pay.

Address Changes

Address changes may be requested within 1 hour of placing your order by contacting us immediately. Once an order has been fulfilled and dispatched, we are unable to modify the shipping address. If a package is undeliverable due to an incorrect address and is disposed of by the carrier after the standard holding period, we are unable to issue a full refund; a reshipment may be arranged for a fee of 15% of the original order total.

Customs Duties and Import Taxes

Studio Solara / House of Deauty is not responsible for any customs duties, import taxes, or additional fees imposed by UK or international customs authorities upon delivery. These charges are not included in your order total and are the sole responsibility of the recipient. We recommend reviewing your country's import regulations before placing your order. If you refuse to pay applicable customs fees or fail to collect your package, we are not liable for any resulting loss, and unclaimed or refused packages will not be eligible for a refund of the original order amount.

Delays

While we do our best to meet the estimated timeframes above, delays can occasionally occur due to customs processing, carrier issues, or other circumstances beyond our control.

Contact Us

If you have any questions about this policy or wish to initiate a return, please get in touch:

Company information
Legal entity: House of Deauty
E-mail: contact@studiosolara.com
Phone: +44 7460 020659
Support Hours: Monday - Friday, 09:00 AM - 05:00 PM (GMT)
Business Address: Leeuweriksweg 13, Uden, North-Brabant, 5402 XA, The Netherlands
Respond time: We aim to respond to your inquiries within 24 hours