Privacy policy

Last updated: August 17, 2026

Introduction

Studio Solara is operated by House of Deauty (KvK 89607007), a company registered in the Netherlands ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website or make a purchase. It also explains your rights under the EU General Data Protection Regulation (GDPR) and, where applicable to our UK customers, the UK GDPR and Data Protection Act 2018.

Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood this policy. Where there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection and processing of personal information.

Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

  • Contact details: your name, billing and shipping address, phone number, and email address.
  • Financial information: payment confirmation and transaction details. We do not store full card numbers; payments are processed by PCI-DSS compliant providers.
  • Account information: username, password, and preferences, if you create an account.
  • Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: information you include in support enquiries or messages to us.
  • Device and usage information: IP address, browser type, device identifiers, and how you interact with our website.

Sources of Personal Information

We collect personal information:

  • Directly from you, when you create an account, place an order, or contact us.
  • Automatically, through cookies, tracking pixels, and similar technologies when you browse our website.
  • From service providers, including Shopify, payment processors, and shipping carriers who process data on our behalf.
  • From third parties, such as marketing or advertising platforms (e.g. Google, Meta).

How We Use Your Personal Information

We use your personal information to: process payments, ship products, and manage returns and exchanges and maintain your account; send promotional communications where you have consented, and which you may opt out of at any time; authenticate users and detect fraudulent activity; respond to enquiries and provide customer support; and comply with applicable legal obligations. Under GDPR, our legal bases for this processing are the performance of a contract with you, your consent, our legitimate interests, and compliance with legal obligations.

How We Disclose Personal Information

We may share your personal information with:

  • Shopify and other service providers who help operate our website, process payments, and fulfil orders.
  • Marketing and advertising partners, subject to your consent or opt-out rights described below.
  • Affiliates within our corporate group, or a buyer in connection with a business transaction such as a merger or sale of assets.
  • Authorities or third parties where required to comply with applicable law, enforce our Terms of Service, or protect our rights or those of our users.

Relationship with Shopify

Our website is hosted by Shopify Inc. Shopify processes personal information related to your use of our store to provide and improve its platform, and this data may be transmitted to Shopify and its sub-processors in other countries. For details, see Shopify's privacy policy at shopify.com/legal/privacy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyse traffic, and deliver relevant advertising, including via Google and Meta. You can manage or disable cookies through your browser or our cookie consent tool; disabling certain cookies may affect site functionality.

Children's Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children under this age. If you believe we have inadvertently collected such information, please contact us so we can delete it.

Security and Data Retention

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, or loss; however, no method of transmission over the internet is completely secure. We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.

Your Rights

Under the GDPR / UK GDPR and Data Protection Act 2018, you have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — request correction of inaccurate personal information.
  • Erasure — request deletion of your data, subject to certain exceptions.
  • Restrict Processing — request that we limit how we use your data in certain circumstances.
  • Data Portability — request your data in a structured, commonly used format.
  • Object — object to processing of your data, including for direct marketing.
  • Withdraw Consent — withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

Managing Email Preferences: you may unsubscribe from marketing emails at any time using the unsubscribe link in our emails; we may still send transactional messages related to your orders.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity first. You also have the right to lodge a complaint with your local data protection authority — in the Netherlands, the Autoriteit Persoonsgegevens, or in the UK, the Information Commissioner's Office (ICO) at ico.org.uk.

International Data Transfers

Where your personal information is transferred outside the European Economic Area or UK (for example, to service providers based elsewhere), we take appropriate steps — such as standard contractual clauses — to ensure it remains protected in line with this policy and applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this policy or wish to initiate a return, please get in touch:

Company information
Legal entity: House of Deauty
E-mail: contact@studiosolara.com
Phone: +44 7460 020659
Support Hours: Monday - Friday, 09:00 AM - 05:00 PM (GMT)
Business Address: Leeuweriksweg 13, Uden, North-Brabant, 5402 XA, The Netherlands
Respond time: We aim to respond to your inquiries within 24 hours